From first email to aworking back office.

Minds Unraveled typically responds to new inquiries within one business day. The first conversation gathers the basics about your practice:

• Practice or provider type and size
• Level(s) of care
• Current EHR or practice management system
• Payer mix
• Current billing and administrative setup
• Pain points and where the practice needs support
• Credentialing needs, if applicable

From there, a complimentary introductory call is scheduled.

The call walks through the current billing and administrative setup so the scope of work is clear before anything is signed:

• Current billing workflow
• Payer mix
• EHR or practice management system
• Clearinghouse setup
• Outstanding billing and A/R concerns
• Credentialing needs
• Administrative pain points
• Which responsibilities you want Minds Unraveled to manage

If the practice appears to be a good fit, the next step is defining the scope of services and onboarding requirements.

Depending on the contracted scope of services, Minds Unraveled obtains authorized access to your EHR or practice management system, clearinghouse, payer portals, and other necessary systems. Existing workflows, billing status, outstanding issues, credentialing needs, and areas of responsibility are reviewed.

• Priority issues are identified and worked first
• An ongoing workflow is established for each service Minds Unraveled will manage
• Access to PHI is limited to what the contracted services require

The goal is a clear, organized workflow established quickly, with minimal disruption to the practice.